Company Snapshot

  • Novel high viscosity 3D printhead technology – fully developed & realized in-house
  • 3D printing platform for our print head – fully developed and realized in-house
  • 60+ employees in 2 locations (Berlin and Barcelona)
  • Funded through VC investment
  • International and growing team

Quantica is an additive manufacturing technology company that has developed its own printhead technology. Our novel printhead technology enables professionals to print using functional materials previously deemed impossible.

Quantica´s headquarters is located in Berlin at Innovationspark Wuhlheide. We employ people from a multitude of disciplines, such as print head engineers, material scientists, physicists, mechanical engineers, electronic engineers, software developers, as well as business and marketing specialists. As our team comes from diverse backgrounds and from all five continents our most used and default language is English.

Role & Responsibilities

We are building a world-class service team to help our customers print without limits. As a Service Manager, you’ll be at the forefront of our groundbreaking technology and work with our customers to make things in a way previously impossible. You will resolve technical issues, investigate machine errors, and evaluate printer logs on and off-site. Onsite, you will perform visits to train and onboard new partners and customers, as well as repair and maintain their 3D printers and accessories. Offsite, you will assist Quantica’s partners and customers with technical issues via various modes of communication. 

Your daily tasks will include:

  • Technically support our partners and customers in resolving issues with their 3D printers by email and phone
  • Perform on-site 3D printer installations, on-boarding, training, repairs, and maintenance for partners and customers in the field
  • Work with product management, engineering, operations and other departments for new product development introduction and execute/manage Beta plans
  • Work on documentation and training materials
  • Help partners deliver outstanding service to their customers 
  • Collaborate on solving technical issues with our global engineering team

Education & Experience

You will fir our team if You:

  • Are fluent in German and English
  • Have a passion for exceptional customer service
  • Are experienced in the world of additive manufacturing
  • Thrive in a fast-paced environment
  • Have strong communication skills (verbal and written)
  • Enjoy solving problems quickly and efficiently
  • Are a team player who likes being part of a collective of smart and collaborative people

What We Value

We Value if you bring the following Bonus Skills:

  • Additional language skills
  • Experience in technical writing and documentation of technical trades
  • Experience in delivering technical training and/or presentations
  • Basic programming skills

What We Offer

  • Competitive compensation
  • A truly open-minded and supportive work environment with a high level of employee empowerment
  • Flexible working hours
  • An international team that enthusiastically implements new ideas
  • Working in an inspiring environment of a think tank, workshop, production hall, and office in Wuhlheide Innovation Park Wuhlheide and collaborating with distributed colleagues
  • Laptop, snacks, drinks, fitness equipment, time for yourself
  • 30 vacation days

Diversity Statement

We value diversity!

Quantica is an equal opportunity employer. Qualified applicants are considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability or nationality.

How To Apply

Interested? Submit your application in English including CV, salary expectations, and your availability. As your responsible recruiter, Viktoria Juhasz (viktoria@q3d.io) will be your point of contact.

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